Article 5 – Reservation confirmation

All reservations made through our website are subject to validation by the owner within 24 hours.
The owner reserves the right to refuse a reservation within this period if:

• the maximum capacity of the selected rooms is exceeded,
• the reservation contains an inconsistency or obvious error,
• the conditions of the stay cannot be met,
• or for any other legitimate reason preventing proper hosting.

In the event of refusal, any amount collected or deposited will be refunded in full, and the reservation will be considered never confirmed.

Article 6 – Cancellation by the client

Any cancellation must be notified by letter or email sent to the owner.

a) Cancellation more than 30 days before arrival:
The deposit is refunded, minus bank fees.

b) Cancellation less than 30 days before arrival:
The deposit remains the property of the owner, who may also request payment of the balance.
If no deposit has been paid, the full amount of the stay is due.
The client authorizes the owner to use the bank card provided at the time of booking to process this payment.

c) No-show before 7:00 p.m. on the day of arrival:
The contract becomes void and the owner may make the rooms available to others.
The deposit remains the property of the owner, who may also request the balance.
If no deposit has been paid, the full stay is due.
The client authorizes the owner to use the bank card provided at the time of booking to process the payment.

d) Shortened stay:
The full amount of the initial booking remains due.
Unused services will be refunded.

Article 10 – Departure

Departures must take place between 9:00 a.m. and 11:00 a.m. at the latest.

Article 11 – Payment of the balance

The balance must be paid 30 days before arrival.
If payment is not received by the due date, the reservation may be cancelled and the deposit retained by the owner.
Any additional consumption or services not mentioned in the contract must be settled at the end of the stay.

Article 12 – Tourist tax

The tourist tax is a local tax that the client must pay to the owner, who transfers it to the public treasury.

Article 13 – Use of the premises

The client must respect the peaceful nature of the premises and use them in accordance with their intended purpose.
The client agrees to return the rooms in good condition and to comply with the community rules entitled “Common-Sense Guidelines for Living Together.”

Article 14 – Capacity

This contract is established for a specific number of people.
If the number of guests exceeds this limit, the owner may refuse additional persons.
Such refusal does not constitute a breach of contract and shall not result in any refund if some guests choose to leave.
If a reservation exceeds the maximum capacity of the rooms or does not comply with the limits defined in this contract, the owner may refuse the reservation within 24 hours. This refusal does not constitute a unilateral termination: the reservation is cancelled and all amounts paid are refunded.

Article 15 – Animals :

Pets are not allowed in the establishment.
If this clause is not respected, the owner may refuse access to the animal.
Such refusal is not a contract termination and no refund shall be granted if the client decides to leave.

Article 16 – Liability, personal belongings, and insurance

Clients are responsible for their personal belongings.
The owner declines all liability in case of loss, theft, or damage to clients’ belongings, whether in the rooms or common areas.
Clients are advised to hold personal liability insurance.

Article 17 – Damage

Any damage caused by the client to the rooms or common areas may be billed.
Billing will be based on the repair, replacement, or restoration costs.

Article 18 – Swimming pool and safety

Use of the swimming pool is entirely at the client’s own risk.
Children must be supervised by an adult at all times.
The owner declines all liability in case of an accident.

Article 19 – No smoking

Smoking is strictly prohibited inside the buildings.
In case of non-compliance, cleaning or restoration fees may be charged.

Article 20 – Force majeure

In the event of force majeure preventing the stay from taking place (natural disaster, pandemic, administrative restriction, etc.), either party may request cancellation of the contract.
Amounts paid will then be refunded or carried over in accordance with applicable legislation.

Article 21 – Banking data

Banking data provided at the time of booking are used solely to guarantee the reservation and manage payments relating to cancellation conditions.
They are neither stored after the stay nor transmitted to third parties.

Article 22 – Personal data (GDPR)

When booking, the client’s personal information (name, address, email, phone number) is collected for invoicing purposes and internal commercial use (newsletter).
This data is never shared with third parties.
The client may request its deletion at any time; deletion will occur within 24 hours and be confirmed by email.
Our data management complies with CNIL recommendations.

Article 23 – Disputes

Any claim concerning the condition of the premises or the stay must be submitted in writing to the owner within a maximum of 3 days after arrival.
Beyond this period, no claim will be considered.
In the event of a persistent dispute, the client may refer the matter to a consumer mediator or the competent courts.
These provisions do not prevent legal action by either party.