Article 1 – Purpose and scope : These General Terms and Conditions of Sale, hereinafter referred to as the “Terms and Conditions”, govern bookings for stays and services made directly with Les Hauts de Sauliès, in particular through the establishment’s website or booking engine, by telephone or by email.
Any booking implies full and unconditional acceptance of these Terms and Conditions as well as the establishment’s House Rules, which are brought to the guest’s attention.
For bookings made through a booking platform, travel agency or any other intermediary, the pricing, payment, amendment and cancellation conditions accepted by the guest through that intermediary shall apply to the booking concerned where they differ from these Terms and Conditions. The applicable version of the Terms and Conditions shall be the version in force on the date of booking.
Article 2 – Length of stay : The booking is made for a fixed period as specified in the booking confirmation. Under no circumstances may the guest claim any right to remain on the premises after the end of the booked stay.
Article 3 – Booking and conclusion of the contract : The booking becomes firm and final once it has been confirmed, these Terms and Conditions and the House Rules have been accepted and, where required by the applicable rate conditions, the requested deposit has been paid.
For direct bookings subject to Les Hauts de Sauliès’ standard rate conditions, a deposit of 30% of the total cost of the stay is required at the time of booking.
The payment made expressly constitutes a deposit (“acompte” under French law) and not earnest money (“arrhes”). It therefore binds both parties definitively, subject to the cancellation conditions set out in these Terms and Conditions.
A booking confirmation is sent to the guest by email. It is the guest’s responsibility to check the information contained therein, in particular the dates of the stay, the room booked, the number of guests, the services selected and the price. Any error must be reported to Les Hauts de Sauliès as soon as possible.
Article 4 – Rates and services : Prices are stated in euros, inclusive of all taxes, according to the VAT rate applicable on the date of booking.
The contractual price is the price stated in the booking confirmation.
Unless otherwise stated, tourist tax is charged in addition at the applicable rate.
Only services expressly stated in the booking are included in the price. Additional services or purchases made during the stay will be charged separately. The room rate includes breakfast and the provision of household linen. Les Hauts de Sauliès reserve the right to change their rates at any time, without affecting bookings already confirmed.
Article 5 – Bookings made through a third party : Rates offered on the official Les Hauts de Sauliès website or communicated directly by the establishment apply to bookings made directly with the establishment.
Booking platforms, travel agencies and other intermediaries may offer different rates, cancellation conditions, payment terms or special offers. Where a booking is made through a third party, the specific terms and conditions accepted by the guest when making that booking shall prevail over these Terms and Conditions in respect of the provisions specifically covered by those terms.collected or deposited will be refunded in full, and the reservation will be considered never confirmed.
Article 6 – Payment and booking guarantee : For direct bookings subject to the standard rate conditions, a deposit of 30% of the total cost of the stay is charged at the time of booking.
The balance of the stay becomes due 30 days before the scheduled arrival date.
Where the booking conditions provide for the secure retention of a payment method or payment authorisation, it may be used exclusively to settle amounts that have become due in accordance with the booking and these Terms and Conditions, particularly in the event of late cancellation or no-show.
Additional services and purchases not included in the booking must be paid for no later than at the time of departure. Les Hauts de Sauliès do not have access to the guest’s full bank card details and do not retain them directly. Payment transactions and, where applicable, the secure retention of the payment method are handled by the payment service providers used by the establishment, in accordance with their own security procedures. Les Hauts de Sauliès may instruct these providers to process payments provided for under the booking and these Terms and Conditions.
Article 7 – No right of withdrawal : In accordance with Article L.221-28, 12° of the French Consumer Code, the statutory right of withdrawal applicable to distance contracts may not be exercised in respect of accommodation services, other than residential accommodation, supplied on a specific date or during a specific period.
The guest therefore has no statutory cooling-off period for a booking at Les Hauts de Sauliès. The cancellation conditions applicable to the booking nevertheless remain in force.
Article 8 – Amendments to a booking : Any request to amend the dates, length of stay, room, number of guests or services booked must be submitted to Les Hauts de Sauliès.
Any amendment is subject to availability and shall only become effective once expressly accepted by Les Hauts de Sauliès.
A request to postpone a stay does not constitute a cancellation and does not give the guest any automatic right to postpone the stay or transfer the amounts already paid. Where an amendment is accepted, the applicable rate and conditions may be recalculated according to the new details of the stay.
Article 9 – Cancellation by the guest : All cancellations must be notified to Les Hauts de Sauliès in writing. The date on which the cancellation request is received shall be deemed the effective date.
For direct bookings subject to the standard rate conditions:
- for cancellations made more than 30 days before the scheduled arrival date, the deposit paid will be refunded;
- for cancellations made 30 days or less before the scheduled arrival date, the full amount of the booked stay is due.
Where a booking has been made under an offer or rate with specific cancellation conditions, including a non-cancellable or non-refundable rate, the conditions stated and accepted at the time of booking shall apply. For bookings made through a booking platform or other third party, the cancellation conditions accepted through that intermediary shall apply.
Article 10 – No-show and early departure : In the event of a no-show on the scheduled arrival date without prior cancellation in accordance with these Terms and Conditions, the full amount of the booked stay remains due.
If the guest has not arrived by the end of the stated check-in period and has not informed Les Hauts de Sauliès of a late arrival, the establishment may make the room available for booking again, without this giving rise to any refund of the amounts due under the booking.
In the event of early departure or interruption of the stay at the guest’s initiative, the cost of the accommodation originally booked remains payable in full. Any separately identifiable additional services that have not been provided will not be charged.
Article 11 – Cancellation by Les Hauts de Sauliès and force majeure : If Les Hauts de Sauliès are unable to provide the booked stay, the guest will be informed as soon as possible and any amounts paid in respect of services not provided will be refunded.
Neither party shall be held liable for failure to fulfil its obligations where such failure results from an event constituting force majeure within the meaning of Article 1218 of the French Civil Code. Any mandatory statutory provisions protecting consumers shall in all circumstances remain applicable.
Article 12 – Arrival and departure : Guests are welcomed on the day of arrival between 5:00 pm and 7:00 pm.
In the event of a late or delayed arrival, the guest must inform Les Hauts de Sauliès in order to agree, where possible, alternative check-in arrangements.
On the day of departure, rooms must be vacated between 9:00 am and 11:00 am and no later than 11:00 am. Unless otherwise agreed in advance with the establishment, access to the rooms and facilities of Les Hauts de Sauliès is limited to the duration of the stay between check-in and check-out.
Article 13 – Occupancy and outside visitors : The booking is made for a specified number of guests. Under no circumstances may the number of persons occupying a room exceed its stated maximum occupancy.
Any additional person not included in the original booking, but remaining within the room’s maximum occupancy, must be approved in advance by Les Hauts de Sauliès and may be subject to an additional charge.
If, on arrival or during the stay, the number of persons arriving or occupying the room exceeds its maximum occupancy, Les Hauts de Sauliès may refuse access to the additional persons or, if compliance with the room’s maximum occupancy cannot be restored immediately, cancel the booking or terminate the stay.
In such circumstances, such refusal, cancellation or termination shall not be deemed a cancellation initiated by Les Hauts de Sauliès and shall not entitle the guest to any refund of amounts due under the booking. Outside visitors may not access the rooms, swimming pool, grounds or other areas reserved for guests without the prior permission of Les Hauts de Sauliès.
Article 14 – Pets : Guests’ pets are not permitted at Les Hauts de Sauliès. The presence of an undeclared animal or failure to comply with this prohibition may result in refusal of access or termination of the stay, without prejudice to any amounts remaining due under the booking conditions. This provision does not affect any rights granted by applicable law to persons accompanied by a guide or assistance dog.
Article 15 – Use of the premises and House Rules : Guests undertake to use the rooms, communal areas and facilities made available to them in a peaceful and appropriate manner and to respect the peace and quiet of other guests, the safety of all persons and the integrity of the premises.
The House Rules of Les Hauts de Sauliès, brought to the guest’s attention before or at the time of booking, supplement these Terms and Conditions and form part of the conditions governing the stay.
They specify, in particular, the conditions governing the use of the rooms, communal areas, swimming pool and establishment facilities.
Any behaviour that seriously compromises the safety of persons, the peace and quiet of other guests or the integrity of the establishment may justify termination of the stay, without prejudice to compensation for any damage caused.
The swimming pool is available to staying guests during the opening hours and opening period specified by the establishment. The pool is unsupervised. Use of the swimming pool is at the users’ own responsibility; children and minors must remain under the supervision and responsibility of their parents or accompanying adults. Access to the swimming pool is reserved for guests staying at Les Hauts de Sauliès, unless expressly authorised by the establishment. Specific rules concerning use and safety are set out in the House Rules.
Smoking and vaping are strictly prohibited inside all rooms and buildings. For safety reasons, candles, incense and any other naked flames are also prohibited inside the buildings.
A private car park is provided free of charge for guests during their stay. Vehicles must be parked in the designated spaces. Vehicles and any belongings or personal effects left inside them remain the responsibility of their owners. Les Hauts de Sauliès shall not be held liable for damage, theft or deterioration unless resulting from a fault attributable to the establishment. Electric vehicle charging points are available to guests subject to the applicable conditions and charges communicated by the establishment. Their use is restricted to compatible vehicles and must comply with the relevant operating and safety instructions. Electric vehicles may only be charged using the equipment specifically provided for this purpose; connection to any other electrical outlet on the premises is prohibited unless expressly authorised by Les Hauts de Sauliès.
Article 16 – Damage, personal belongings and lost property : The guest is responsible for any damage caused during the stay by the guest or by persons for whom the guest is responsible.
The reasonable cost of repairing or replacing damaged property may be charged to the guest upon presentation of the relevant supporting documentation.
Guests are responsible for looking after their personal belongings. Items left behind and subsequently found may, at the guest’s request, be returned to the address provided. Packaging and postage costs shall be borne by the guest.
Article 17 : Gift vouchers : Gift vouchers must be paid for in full at the time of purchase.
Their period of validity, the services included and, where applicable, the periods during which they may be used are specified on the gift voucher or at the time of purchase.
The corresponding stay must be booked by the beneficiary and remains subject to the establishment’s availability.
Unless specific conditions are stated at the time of purchase, gift vouchers are valid for one year from their date of issue and are neither refundable nor redeemable for cash. Gift vouchers subject to specific conditions, including blackout periods, may only be used in accordance with the conditions stated at the time of purchase.
Article 18 – Personal data and marketing communications : Personal data collected when a booking is made are processed by Les Hauts de Sauliès for the purposes of managing the booking, providing the stay, invoicing, accounting and complying with the establishment’s legal obligations.
They are retained for as long as necessary for these purposes and for any retention periods required by applicable law.
In accordance with applicable personal data protection legislation, guests have, subject to the conditions provided by law, rights including access, rectification, erasure, restriction of processing and objection.
These rights may be exercised by contacting Les Hauts de Sauliès at: mailto: leshautsdesaulies@orange.fr. The use of the guest’s contact details for marketing purposes is separate from acceptance of these Terms and Conditions and shall be carried out in accordance with the rules applicable to each means of communication. Guests may object at any time to receiving marketing communications.
Article 19 : Complaints and consumer mediation: Any complaint relating to a stay must first be submitted in writing to Les Hauts de Sauliès at:
Les Hauts de Sauliès – 89 Impasse de Sauliès – 46090 Vers – France
or by email to: leshautsdesaulies@orange.fr
The parties shall endeavour to reach an amicable settlement of the dispute.
In accordance with Articles L.616-1 and R.616-1 of the French Consumer Code, our company has set up a consumer mediation procedure. The appointed mediation entity is SAS MÉDIATION CONSOMMATION DÉVELOPPEMENT.
In the event of a dispute, any consumer may submit a complaint via the following website:
or by post to:
MÉDIATION CONSOMMATION DÉVELOPPEMENT
C/O Centre d’Affaires Stéphanois SAS
Immeuble l’Horizon – Esplanade de France
3 rue J. Constant Milleret
42000 SAINT-ÉTIENNE
France
The procedure for referring a dispute to mediation shall be that specified by the competent mediator.
Article 20 : Applicable law : These General Terms and Conditions of Sale are governed by French law.
In the event of a dispute, the parties shall first seek an amicable solution and the consumer may use the mediation procedure provided for in Article 19.
If no amicable settlement can be reached, the dispute may be brought before the court having jurisdiction in accordance with the applicable legal rules. If any provision of these Terms and Conditions is declared invalid or unenforceable, the remaining provisions shall remain in full force and effect.